Our Services

Module 1 - Strategic Review
Module 2 - Exploring Options
Module 3 - Managing the Transition
Module 4 - Managing Supplier Performance
Module 5 - Continuing Strategic Development

Summary of Services

Module 1 - Strategic Review

A strategic Review of IT within the firm to assess its current performance against business objectives and the known objectives of the market.  The output is a report on the feasibility of IT outsourcing with advantages and disadvantages, risks and opportunities of such a move. This will include a cost benefit projection to back any recommendation, evaluating costs involved, staff redeployment the opportunities generated by reduced downtime and all round productivity improvements.

Module 2 - Exploring Options

If managed service or outsourcing all or part of IT is a definite consideration the company will introduce two or three "proven vendors” that are considered most appropriate to the firm’s needs. A minimum of three organisations can be considered, which could include the current support services provider to the firm. On offer is a pragmatic, cost effective ITT process which will enable the firm to consider the selection of a third party vendor or decide to stay with in-house IT, in which case, the exploration often results in improvements in the structure of IT and / or how it supports the firm.

Vendors will be selected from MSC’s approved supplier list of organisations with a proven track record within the professional services sector. Each potential vendor is reviewed by MSC and their on-going performance in the sector is monitored.

MSC will help with the consideration of any contract between the parties and in the establishment of the appropriate Service level Agreement (SLA).

Module 3 - Managing the Transition

Experience has taught that after the selection the transition to the new environment needs to be managed with on-going involvement in the project management process and liaising between the project managers of the supplier and customer. Such decisions can have big cultural impacts and it is important to maintain a cooperative and open relationship ensuring that key information is available.

Module 4 - Managing Supplier Performance

Once the managed service has been put in place there are available many reports against the SLAs that tend to be available on a monthly basis. MSC will receive and analyse these reports and where appropriate bring key issues to the attention of the firm’s management. Within the first year it is recommended that formal face-to-face reviews between client and supplier should be held quarterly and in subsequent years on a six monthly basis unless there are any significant changes made such as a change in a practice management system or significant resource changes because of acquisition or merger.

Module 5 - Continuing Strategic Development